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- Q: How do I contact the Customer Service Department?
A: Customer Service can be contacted via e-mail at service@zcomm.com, by calling (858) 621-2700 between 7:30 am and 4:30 pm PST, Monday-Friday, or by faxing us at (858) 621-2722.
- Q: Can I open a credit account with Z-Communications?
A: Yes, it is possible to open a credit account with us. Just forward four to six current trade references (usually vendors that the customer is presently engaging in a similar level of business). Then, once the references are received, they will be processed by our accounting department and completed within three to five business days.
- Q: How can I find the status of my order?
A: Considering that we use an order-tracking program that allows instantaneous tracking of all orders within a given month, one must simply present a purchase order number, part number, and quantity to our customer service representative and they will be able to immediately satisfy your request.
- Q: How will my orders be shipped?
A: For the convenience of our customers, Z-Communications will comply with various modes of shipping at the customer’s request. These include pre-paid billing, billing to a customer’s freight account, COD, and other reliable methods and carriers. However, we offer an incredibly competitive rate for UPS that further highlights our incomparable low-cost service.
- Q: Can I track my order through Z-Communications even though it’s been shipped already?
A: Please contact a customer service representative at our corporate headquarters to find the tracking number of your order, and you can contact the carrier directly through the following links:
For UPS, visit www.ups.com
For Airborne Express, visit www.airborne.com
For Federal Express, visit www.fedex.com
For any further assistance, please e-mail Customer Service at service@zcomm.com.
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