Frequently Asked Questions - Customer Service
At Z-Communications, Inc. we take pride in providing our customers with highest level of service. For further assistance or additional questions, please e-mail Customer Service at sales@zcomm.com.
Can I place an order using a hardcopy order form?
Yes, you can place orders using the following Sales Order Form (PDF 615 KB).
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How do I contact the Customer Service Department?
Customer Service can be contacted via e-mail at sales@zcomm.com, by calling (858) 621-2700 between 7:30 am and 4:30 pm PST, Monday-Friday, or by faxing us at 858-486-1927.
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Can I open a credit account with Z-Communications?
Yes, it is possible to open a credit account with us. Just forward four to six current trade references (usually vendors that the customer is presently engaging in a similar level of business). Then, once the references are received, they will be processed by our accounting department and completed within three to five business days.
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How can I find the status of my order?
Considering that we use an order-tracking program that allows instantaneous tracking of all orders within a given month, one must simply present a purchase order number, part number, and quantity to our customer service representative and they will be able to immediately satisfy your request.
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How will my orders be shipped?
For the convenience of our customers, Z-Communications will comply with various modes of shipping at the customer’s request. These include pre-paid billing, billing to a customer’s freight account and other reliable methods and carriers. However, we offer an incredibly competitive rate for UPS that further highlights our incomparable low-cost service.
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Can I track my order through Z-Communications even though it’s been shipped already?
Please contact a customer service representative at our corporate headquarters to find the tracking number of your order, and you can contact the carrier directly through the following links:
For UPS, visit www.ups.com
For DHL Express, visit www.dhl.com
For Federal Express, visit www.fedex.com
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